Facilities Management Experience

2013 - 2018: Regional Senior Facility Manager @ JLL – dedicated to the Intel Corp account

• Management & communication: remotely managed a team of up to 17 multicultural members.
• Facilities: 30 sites - 81 000 m² / 871,877 sqft (Austria 2 sites, Belgium 2 sites, France 10 sites, Germany 15 sites and Switzerland 1 site).
• Contractors' management: approx. 100 contracts.
• Finance: 5 M€ annual budget.

2005 - 2010: Facility Manager @ Dell France - Montpellier

• Management & communication: managed a team of up to 12 members (2 employees and 10 contractors).
• Facilities: 10 000 m² / 107,000 sqft - 1,150 cubicles – 2IT and Telecom critical rooms.
• Contractors' management: approx. 25 contracts.
• Finance: 2 M€ annual budget.

Skills & knowledge

• Management & communication
  • Team management, planning and organization of external interventions.
  • Communication to related services, social partners and suppliers.
  • Internal communication management on implemented projects and relationship with decision makers and stakeholders.
• Projects
  • Opening and closing of sites (France and Germany).
  • Work to modify the premises.
    • Feasibility studies, presentation of budgets.
    • Coordination of trades (SPS), follow-up of works.
• Finance
  • Drafting of specifications, negotiations and follow-up of contracts.
  • Establishment, monitoring and respect of allocated budgets.
  • Review of contracts, quality and safety audits.
  • Continuous search for savings and OPEX management.
• Systems' management
  • Technical
    • Mechanical
      • Preventive, predictive and curative maintenance
      • HVAC systems
      • Lifts
    • Power
      • Low and medium voltage
      • Inverters, UPS and generators
      • Fluid networks
    • Building
      • CMMS and EAM
      • Equipments
      • Security and access control
  • Life & safety
    • Heat and smoke detectors
    • Extinguishers
    • Signage
    • Evacuation drill
    • Prevention plans and legislation in force
• Health & Environment
  • Cleanliness
  • Waste management
  • HAZMAT compliance
• Space management
  • Office space layout
  • Logistic and stock management
  • Furniture placement and systems
• Soft services
  • Front desk and reception
  • Catering and vending
  • Travel and car policy management
  • Conciergerie
  • Mail room
  • Handyman
• Business Continuity Recovery & Planning (risk management).

2010 - 2011: Quality & Security Manager @ ISS – cleaning division

• Audit: 40 quality and security audits on customer sites (industry, detention center, service industry, agribusiness and distribution).
• Training: created 2 training courses and led 50 people, “Manage quality" and "Security to establish customer loyalty”.

Other Experiences - France and Morocco @ DELL

2003 - 2005: Expatriate Relocation Representative (HR Project Manager)

Coordination of the opening of the Casablanca site:

• Home of fifty Montpellier employees in Casablanca, centralization of the transport and accommodation.
• Weekly events management.
• Recruitment of a hundred people: agents and managers of Moroccan teams (customer service, technical support and switchboard).
• Training of 300 people: telephone reception and the French speaking cultural specificities (France, Belgium and Switzerland).
• Referencing local suppliers and adapting European procedures to Moroccan legislation.
• Integration of foreign employees (mainly from Spain and Italy) on the Montpellier site (around fifty).

1998 - 2003: Call Management Group - Switchboard Manager

• Creation of Call Management Group (CMG) division. Southern Europe incoming calls to route for Sales, Customer Services and Business Operations.
• Drove and led a multicultural team up to 39 people: hiring, training, coaching and career development management.

1993 - 1998: Sales representative

• For most customer types (from consumers to key accounts): incoming/outgoing calls targeted at developing customer relations, sales volume and margin increases.

Education

• 2010 - 2011: final year of degree in Quality, Security & the Environment based on certifications
  • ISO 9001
  • ISO 14001
  • OHSAS 18001
  • HACCP
  • Brief presented to the jury: "quality & safety audit in prison" - result 19/20
• 1992 – 1993: one-year technical program in management assistance
• 1990: Baccalauréat (English, Spanish, Russian)

Languages

• Fluency in English gained from living 1 year as an au pair in America (Atlanta/Georgia)
  • BULATS C2 - 2010 CNAM Montpellier
  • Scored 905 in the TOEIC in 2006
  • cored 580 in the TOEFL in 1990
• French : mother tongue
• Conversational competence in Spanish

Interests & Additional Information

• Interested in travelling (Europe, United States, South Pacific region) – 6 month worldwide trip in 2012.
• Participated in a theatrical group.
• Member of Handicap/Diversity and Integrity committee.
• First aid certificate.
• Experienced public speaker.
• Belgian nationality.